Service Advisor

Harley-Davidson Motorcycles of Edmonton is looking for a new member to join our team! Fun & Exciting Retail Environment. Great Product & Great People!

Major Duties and Responsibilities:

• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Notify customers ASAP of any changes, delays, or additional work needed.
• Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Sell additional services by pointing out service specials or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick & efficient handling of warranty items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service & parts management.
• Review work-in-progress to ensure quality and timeliness.
• Perform cashier functions

Qualifications & Job Requirements:

• Outgoing, friendly personality and superior communication & customer service skills.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.
• Current Motorcycle license an asset but not necessary.
• We offer competitive wage, benefits, RRSP Plan & unbeatable staff discount!

  Please reply with resume.
  Only qualified applicants will be contacted.
  koreen@hdedmonton.com
  7420 Yellowhead Trail
  Edmonton, Alberta