Service Advisor

Service Advisor

Location: Harley-Davidson – Wilmington, NC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.

An Equal Opportunity Employer

Benefits:

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• Company Discounts
• Opportunities for growth and professional development

Position Summary: Service Advisor

• Become skilled at assessing Harley-Davidson© motorcycles for repair, customization, performance and maintenance, etc.
• Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill level and project schedule.
• Review work-in-progress to ensure quality and timeliness.
• Handle all scheduling of customer appointments and follow up calls.
• Perform cashier functions, as needed.
• Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Promote additional services by communication of service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications and Job Requirements:

• Knowledge of Harley-Davidson motorcycle servicing a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant go to the top of the list